Inclement Weather Advisory:
The City of Jackson Health & Sanitation Department is dedicated to ensuring the safety of our employees, customers, and the public during all of our operations. Due to this commitment, our operators and managers may need to make difficult decisions regarding delays or suspensions of services during inclement weather events.
We recognize that weather-related disruptions can be inconvenient, and we appreciate your understanding and patience. Below is a summary of key weather information, frequently asked questions (FAQs), and helpful tips to assist you in navigating these situations.
FAQs:
What happens if waste collection is delayed due to winter weather?
- Waste Management (WM) may delay collection services if hazardous road conditions or inclement weather make it unsafe to operate. If WM is unable to collect on your scheduled day, recovery services will begin as soon as conditions allow. Please note that credits will not be issued for delays or disruptions in service due to weather conditions.
Will storm-related debris count towards my 12 annual pickups?
- Each weather event will be assessed individually. In the event of a storm affecting the city, the Health & Sanitation Department may coordinate with other resources for yard waste cleanup caused by storm damage. If excessive debris results from a storm, exceptions may be made, and additional pickups may be allowed without penalty, even if it exceeds the 12-pickup limit for the year.
Where can I dispose of debris for immediate removal?
- Debris can be disposed of at the Madison County Landfill, located at 550 Aaron Long Rd., Jackson, TN 38301. The landfill is privately owned, and hard hats and safety vests are required for all visitors entering the property. For disposal inquiries and costs, please contact the landfill at 731-424-6404.
Are there resources available for specific waste streams?
- Yes, we offer comprehensive resource lists for various types of materials and items. For more information, please visit our website at www.trash.jacksontn.gov.
Helpful Tips:
Homeowner’s Insurance Coverage for Debris Removal:
- Many homeowner’s insurance policies include provisions for debris removal related to property damage covered by the policy. This usually includes damage to structures, fences, playground equipment, etc., but may exclude vegetative debris. Homeowners should contact their insurance providers to verify the extent of coverage.
Removal of Storm Debris from Private Property:
- Removing storm debris from private property is primarily the responsibility of the property owner. If a contractor is hired to clear debris, City ordinance requires the contractor to dispose of the debris as part of their service.
We thank you for your cooperation and understanding as we work to maintain safe and efficient services despite weather challenges.
Dr. Martin Luther King, Jr. Holiday Schedule: (TBD)
Monday, January 20, 2025: No Garbage Collection
Tuesday, January 21, 2025 - Monday Pick-up Schedule
Wednesday, January 22, 2025: Tuesday Pick-up Schedule
Thursday, January 23, 2025: Regular Pick-up
Friday, January 24, 2025: Regular Pick-up
Download the Ready 311 App to report missed garbage pick-up.
Commercial Garbage Disposal
Dumpster Service is provided by Waste Management to businesses generating large amounts of garbage. Rates are set according to the size of the container and the amount of service required. These charges are invoiced by the City of Jackson Health & Sanitation Dept.
Commercial garbage accounts can now be paid online here. You will need your account number.
For commercial services or billing inquiries, please contact the Health & Sanitation Department at 731-425-8545 or H&S@jacksontn.gov
Download Commercial Solid Waste Service Waiver
Residential and Small Commercial Business Garbage
The City Ordinance sets the garbage disposal rates for residential and small businesses. These charges for this service are included on the utility monthly bills from Jackson Energy Authority.
Waste Management is the solid waste collection contractor for the City of Jackson. To receive notifications for holiday delays, weather delays, or scheduled changes from Waste Management, email your address to WMJACKSON@WM.COM to receive instructions.
For assistance with solid waste collections, please contact the City of Jackson Health and Sanitation Department at 731-425-8545 or H&S@jacksontn.gov
Download Residential Solid Waste Service Waiver
Residents and small commercial businesses are provided with twice-a-week pick-ups (Monday/Thursday & Tuesday/Friday).
Residential and Small Business Waste Pickup Map
Click "view larger map" in the top right corner on the map below to search for your address and pick-up days.
GUIDELINES
RESIDENTIAL and SMALL COMMERCIAL BUSINESS GARBAGE
- Waste must be placed inside the contractor provided poly cart with lid closed.
- Weight limit for poly cart is 175 pounds.
- Carts must be placed at the curb on scheduled service days no later than 7:00 am.
- If you are qualified for hardship/disability services, the cart must be placed in front of the property, visible from the serviced street; and must not be placed in or on porches, patios, decks, garages, carports, or under any awning type structure. (Excludes small commercial business services)
HAND PILE (For residential only)
- Hand pile is a residential pile of yard waste or other residential waste that does not exceed 3' x 5' x 3' in size or a maximum of 10 bags, which the resident must place curbside for collection.
- A hand pile may not contain any bulk waste, construction debris, or unacceptable waste.
- These piles are picked up by Waste Management on garbage service days.
- The cart must be at the curb with the hand pile for disposal. Items must be placed at the curb, three (3) feet from the cart and not in the street or ditches.
BULK WASTE (For residential only)
- All bulk waste must be scheduled.
- Residential bulk yard waste must not consist of limbs or trunks that are longer that eight (8) feet or more than twelve (12) inches in diameter.
- No pile shall exceed 5 ft H x 8 ft L x 5 ft W
- Most appliances can be picked up; any appliance containing Freon must have documentation on the item from a certified service repairman that says the substance was removed.
- DO NOT place bulk waste near any personal property (ex. mailbox, fence, etc.), under low utility lines, in the street or drainage ditches, at fire plugs, next to a utility pole or support cables, or in any area that would impede the vision of pedestrians or motorists.
- Vehicles parked on the street can block access to piles and prevent pickup. Be sure your pile is accessible.
NON-COLLECTIBLE ITEMS
- Any waste generated by contractors or other such persons performing work on the residential unit's property for profit or personal gain and construction debris will NOT be collected (These shall include, but not limited to tree trimmers, general construction, landscape or yard maintenance, carpet installation personnel). Residents should be educated about this policy in order to protect themselves from contractor scams.
- No waste building materials resulting from construction, remodeling, repair, or demolition operations that are directly or indirectly the by-products of construction work or that result from demolition of buildings or other materials. These shall include, but not limited to lumber, shingles, cabinets, plumbing fixtures, toilets, tile, sheetrock, bricks, concrete, dirt, asphalt, sand, gravel, tires or other similar items typical of home repair, renovation, demolition, excavation, or remodel will not be picked up.
- No liquids or flammable or hazardous waste will be picked up. Household Hazardous Waste Collection Events are sponsored yearly for disposal of items of this nature.
Health & Sanitation FAQ
New Rolling Carts FAQs
Can I use my own trash can?
- No. The Waste Management trucks are equipped to pick up the rolling cart with an extension arm and the trucks are not compatible with other trash cans.
When will I receive a cart?
- Carts will be delivered by Waste Management in July of 2021.
Can I get two rolling carts?
- The first rolling cart will be provided free of charge by the city. If you need an additional cart, you can email h&s@jacksontn.gov or call 731.425.8545. Fees will apply. The rolling cart issued is 90-96 gallons and much larger than what most households are currently using. We do anticipate most households to only need one cart.
What do I do with large cardboard boxes that do not fit in the rolling cart?
- Boxes may be broke down and placed inside the cart as long as the lid is closed.
- If the broken down box is too large, place it 3 ft away from the cart at the curb.
- Another option is to recycle the cardboard boxes at any of the three (3) convenient centers located within city limits.
What is a hand pile?
- A hand pile is a residential pile of yard waste or other residential waste that does not exceed 3 feet high by 5 feet long by 3 feet wide or a maximum of 10 trash bags weighing less than 50 lbs.
What do I do if my trash will not fit?
- Excessive garbage will be picked on the next service date when it can be put inside the container or qualifies for a hand pile.
Do I have to bring my trash to the curb?
- Yes, unless you have filled out a hardship application and have been approved by the City of Jackson.
How do I apply for assistance?
- Residents with a temporary or permanent hardship or disability can apply for assistance here to continue to receive service at the front of the house. Carts must not be placed in or on porches, patios, decks, garages, carports, or under any awning type structure. You may upload your completed application by clicking here.
What can I do with my old rolling cart?
- If you want to dispose of your old rolling cart, put a sign on it letting the operators know and put it on the curb.
Who should I contact for solid waste collection?
For questions concerning Waste Management, including "What is my schedule for regular household waste pickup?"
All garbage issues or service requests should be reported to the City of Jackson Health & Sanitation Department at 731-425-8545 or H&S@jacksontn.gov or by reporting through the Ready 311 App. Residents receive two pickups a week on Monday/Thursday or Tuesday/Friday. Carts must be placed at the curb no later than 7:00 am on scheduled days, as times of services can vary on routes. Collection schedules may vary because of holidays or weather. Your fee for garbage pickup is included on your monthly Jackson Energy Authority bill.
What is the schedule for residential bulky waste pickup?
Bulk waste & bulk yard waste must be scheduled as of January 1, 2023.
Does the City of Jackson have a recycling program?
Yes, the Jackson Recycling Center is located at 74 B Conalco Dr. Cardboard, paper products, aluminum/steel cans, and plastics #1 & #2 are the items being accepted at this time. Opening Soon!
We are not able to offer curbside recycling at this time due to the expenses that taxpayers will incur. We are actively looking for affordable options.
Will you take my leaves?
Loose leaf pickup service is offered to City of Jackson residents through the Groundskeeping Department from November until March. View maps and guidelines here. All loose leaves, grass clippings, pine needles, etc. must be bagged for bulk yard waste services after the season ends with Groundskeeping.
Is there anything you will not pick up?
Any waste generated by a contractor will NOT be collected (e.g. tree trimmers, lawn/landscaping services, general construction, and carpet installation personnel). Contractors must haul the waste to the landfill.
Residents should be educated about this policy in order to protect themselves from contractor scams.
Construction materials such as shingles, bricks, concrete blocks, dirt, asphalt, gravel, tires, sheetrock, toilets, cabinets, flooring, and other similar items will not be picked up.
No liquids or flammable or hazardous waste will be picked up. Household Hazardous Waste Collection Events are sponsored yearly for disposal of items of this nature.
Can I burn yard waste?
It is unlawful to burn trash, leaves, and other refuse outdoors within the city limits of Jackson. To report illegal burning contact Jackson Fire Department.
Do I need to submit a ticket or call for bulky waste pickup?
Yes, eligible residential customers must schedule for services. This service excludes commercial property.